FAQ

📦 Orders & Shipping

How long does processing take?
We pack every order fresh, by hand, usually within 1–2 business days.

How long does shipping take?
Ground Advantage: 2–5 business days after processing. Priority Mail: 1–3 business days after processing. We ship within the U.S. only. See our full Shipping Policy for rates and free shipping details.

Do you offer tracking?
Yes! You'll receive a tracking number by email as soon as your order ships.

My tracking hasn't updated, or my order shows delivered but I don't have it.
Check with neighbors, your mailbox, and parcel lockers first — packages are sometimes scanned before they're actually dropped off. Still missing after 72 hours? Email us and we'll help track it down.

🎁 Mystery Boxes & Products

Are your mystery boxes truly random?
Yes! Each one is mixed fresh and may include limited-edition items depending on availability.

Can I request specific flavors in a mystery box?
Not for mystery boxes — that's what keeps the price low and the surprise real.

Do your products contain allergens?
Some products may contain or come into contact with dairy, wheat/gluten, soy, peanuts/tree nuts, tamarind, corn, chili, clam/Clamato, egg, sesame, and artificial colors or flavors. If you have allergies or sensitivities, please do not consume our products. See our full Ingredients & Allergy Disclaimer for details.

Do you restock items?
Yes! We restock regularly depending on supplier availability.

Do you offer wholesale?
Not at the moment — but reach out and we'll keep you posted if that changes.

💳 Payments

We accept Visa, Mastercard, Amex, PayPal, Apple Pay, Shop Pay, and Google Pay. All payments are processed securely at checkout.

🏷️ Discounts & Promotions

Do you have a welcome discount?
Yes! First-time customers can use code CRUDACLUB for 10% off orders of $100 or more. One use per customer.

Can I combine a discount code with free shipping?
Yes — CRUDACLUB can be combined with free shipping when your order qualifies for both.

↩️ Returns & Damaged Orders

Do you accept returns?
For safety reasons, we don't accept returns or exchanges on food products once they've shipped.

My item arrived damaged — what now?
Email us within 7 days of delivery with photos and your order number, and we'll send a replacement or issue store credit. Full details in our Refund Policy.

Still have a question? support@michelabs.com — we usually reply within 24 hours, Dr. Crudo approved. ✅